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When working with NiceLabel you may have come across some
unexpected troubles or error messages. Please check the FAQ sections below to
see if your problem has already been solved.
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Other FAQ sections:
General | Installation | Databases | Printing
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| NiceLabel software runs in DEMO mode. |
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Labeling Software NiceLabel is copy-protected with a hardware
key, that has to be attached to parallel port (LPT) to function.
Please check that you have:
1. Installed the NiceLabel Pro or NiceLabel Suite package from the installation CD.
In autorun application from CD select Install/For All Printers/NiceLabel Pro or NiceLabel
Suite. Do not install one of the "Standard" editions. They are not designed to be
used with hardware key. To find out which edition exactly you have installed, please open About
dialog in the Help menu.
2. Connected the hardware key properly to parallel port on your computer
Connect the hardware key to parallel port in such a manner that pins on the key plug into
holes in the computer port. Fasten the two screws to secure the key in place. NOTE!
Do not remove the screws or try to turn them inside out, this may cause a serious damage
to your hardware key and/or computer port.
If you own a printer with parallel port, please connect one end of the parallel printer
cable to the hardware key and the other one to your printer.
If you own a printer with serial port, please connect one end of the serial printer cable
to the serial port on your computer and the other one to your printer.
NOTE! If you own a serial printer, you cannot connect it directly to the hardware
key, because the connectors are not compatible (both are female connectors). Always
connect your serial printer to the serial port, and hardware key to the parallel port. It
is not necessary for your printer to print "through" the hardware key.
3. Properly recognized hardware key with NiceDiag utility
Please run program "<CD drive letter>:\Updates\HardwareKey\NiceDiag.exe"
from the NiceLabel's installation CD. It is also available
for download.
The program will auto-detect the type of the hardware
key and report that info to you. If there is an error
with driver for hardware key, you will be prompted so.
In order to access hardware key, HASP device driver must be installed on the
computer. NiceLabel software installs the required device driver automatically. If
NiceDiag utility cannot find the driver, you will have to re-install it. This can be
done by running the HINSTALL.EXE program that is located on the NiceLabel CD-ROM in the
'<CD drive letter>:\Updates\HASP' folder. The program must be run with the "/i"
parameter. To do this, click the Start menu, choose option Run and type the
following:
<NiceLabel CD-ROM drive letter>\Updates\HASP\HINSTALL /i (computer reboot may be required)
To be sure you are using the latest device driver, download
and install it from NiceLabel FTP site.
4. Set the proper mode of the parallel port
Default setting in most computer configurations for parallel port is ECP printer port, try
to change that to standard or bi-directional mode. This can usually be changed in the
system BIOS. Look for "SPP" or "Standard mode". Some laptop computers
have special program for system setup installed in Control Panel. You can use it to change
the parallel port mode.
5. Disable virtual LPT port on your laptop computer
If you have problems with dongle on the laptop computer, you should remove the virtual
parallel port that is installed as part of infrared support. It can cause the dongle not
to be accessed in a proper way resulting in NiceLabel to be run in DEMO mode.
6. Test the hardware key on other PC computers
Attach the hardware key to the other computer as instructed in the step 2. Install the
hardware key device driver and run NiceDiag utility as instructed in the step 3. If the
hardware key is properly identified on all tested computers, you have problems with the
original PC computer.
Make sure to properly set the paralell port mode as explained in step 4.
Make sure that any properietary software does not have parallel port occupied.
If the problem can be reproduced on other PC computers as well, the hardware key is most probably corrupted.
7. If the error persists...
If you have tried all of the above suggestions and none of them helps, please contact
NiceLabel Technical Support.
Specify the following information about you system:
1. type (model) of your computer
2. version of the operating system
3. version of NiceLabel software
4. version of HASP Device Driver
5. hardware key serial number (label on the hardware key)
6. screenshot of the NiceDiag utility.
Explain what you have already done when trying to solve the problem.
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| I start SETUP.EXE but installation
terminates with error message "Cannot run installation module" or "One of the running
programs is preventing this installation from continuing normally". |
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Installation may terminate with the messages "Cannot run
installation module" or "One of the running programs is preventing this
installation from continuing normally".
Solution: Restart the computer, close all open windows,
disable virus scanners and similar utilities and try to run the installation again.
Note that after the error message from SETUP.EXE the temporary installation folder(s)
(usually C:\~EPNINST or C:\~EPNINSx where x is a number) will probably not be deleted.
After the installation is completed, you can safely delete them manually.
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| I have problems during installation,
error message "This operating system does not meet the minimum requirements regarding
Automation..." |
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The message "This operating system does not meet the minimum
requirements regarding Automation..." during installation or message "Runtime error 217"
while using Nice applications appear.. Both messages indicate that system components for
Automation support (formerly called OLE Automation) are out of date.
Solution: NiceLabel CD-ROM includes the necessary update. If you do not have NiceLabel CD-ROM available, or this update is not included on your CD, you can get the update on Microsoft website. You can also download the update
from NiceLabel FTP server.
Please read the included readme file before applying the update.
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| Existing application that uses BDE does not
operate well with latest BDE version installed by NiceLabel installation. |
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The installation of NiceLabel also installs the latest release
of Borland Database Engine on your computer. This is okay if you do not have already
installed your copy of BDE. But if you are using an application that relies on a
different version of BDE, you may have compatibility difficulties. Because of situations
like this the installation program merges as much information from previous installation
of BDE to the new one as possible.
Solution 1: Installation program makes the backup copy of existing configuration
file (it is stored in C:\Program Files\Common Files\Borland Shared\BDE\ folder on your harddisk).
This is useful if some aliases or custom settings are missing from previous version of BDE and
you can then manually correct the configuration file.
Solution 2: If you know for certain that your existing applications are compatible only
with previous version of BDE and operate unreliably with the latest version of BDE, you can skip
the installation of BDE within NiceLabel installation entirely. During NiceLabel installation
please select Custom installation and disable BDE. BDE will thus not be installed and
existing version preserved on the system.
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| During program upgrade the following
message is displayed "Error creating temporary file C:\~epninst\HINSTD.DLL". |
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During upgrade procedure of NiceLabel software that is copy protected with
a hardware key (dongle) the following error message might by displayed: "Error creating
temporary file C:\~epninst~HINSTD.DLL".
The error occurs only if you are upgrading to the new version of NiceLabel software
immediately after installation of the previous version. The error is caused by INSTALL
utility not properly freeing connection to the library files. New installation therefore
cannot update them. The error is not likely to appear as upgrade procedure is usually
not performed directly after main installation.
Solution: Reboot the computer. This action will free connections to
the files. Then start the upgrade procedure again. This time it will complete successfully.
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If you have any additional questions, suggestions, bug report or need
more information please contact the technical support at
support@nicelabel.com.au
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